Cancellation policy

Ask for a cancellation at the operator's office or counter before departure. The operator decides refunds under its policy and the law.

Time before departure	What you get back
More than 24 hours	Full fare, less transaction charges
12 to 24 hours	Fare less 15% and transaction charges
Less than 12 hours, or no-show	No refund

Approved refunds are paid by the operator within 7 working days. Not reporting before departure counts as a no-show.